If you would like to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 15 days of receiving the purchase. You can return your product for store credit, a different product, or a refund* to the credit or debit card used to purchase the products if the products meet the following conditions:
They are unopened and original seal/shrink sleeve is in tact
They were not on clearance or final sale price
To initiate a return or exchange, please complete the following steps:
Contact info@ayurcare.ca with your request to return or exchange a product. We will send you a Return or Exchange form.
Return the completed form via email. Once we receive this we will send you a shipping label within 3 business days.
Place the products in the original box and packaging and adhere the shipping label. Please use the protective packing materials that the products came with so that the product is not damaged during shipping (bubble wrap, air pocket/pillows, etc.).
Drop off the shipment.
Once the products have been received at our location, the refund will be applied to the credit or debit card used to purchase the products. Please note that the refund may take 5 to 7 business days to appear on your credit card or bank statement. If your request is for an exchange, we will ship out the new product within 1 business day of receiving the original return.
If you cannot accept a refund to the payment method used to pay for the returned product, you will receive store credit that can be used toward any purchase on www.ayurcare.ca. This includes both tax and shipping charges.
*Please note, we are unfortunately unable to provide refunds for products purchased using gift cards. If you are unhappy with your purchase and your payment method was via gift card, you may exchange your product for a different product or store credit only.
Medical Advice Disclaimer For Legal Purposes – No material on this site is intended to be a substitute for professional advice, diagnosis or treatment. Consult a health care practitioner regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website. The entire content of this website is based upon traditional Ayurveda, not intended to medical or psychological diagnosis or advice.
Need help?
Contact us at {email} for questions related to refunds and returns.